Frequently Asked Questions (FAQ)

Have a question? Below you’ll find answers to some of the most common inquiries. If you can’t find what you’re looking for, feel free to contact us at info@cijix.com.

Shipping & Delivery

1. What is your shipping policy? We are pleased to offer free standard shipping on all orders delivered within the United Kingdom. Every order is meticulously packed and prepared for dispatch to ensure your items arrive in immaculate condition.

2. Do you deliver to collection points or pickup lockers? Currently, we only dispatch orders directly to the physical residential or business address provided during checkout. Delivery to post office boxes (PO Boxes), click-and-collect points, or automated pickup lockers is not supported at this time.

3. What are your delivery times?

  • Order Cut-off Time: 6:00 PM (GMT)
  • Handling Time: Orders are typically processed and dispatched within 1–2 business days (Monday to Friday).
  • Transit Time: Once shipped, delivery within the UK takes 5–7 business days (Monday to Friday).
  • Total Delivery Time: You can expect to receive your package within 6–9 business days.

4. How can I track my order? Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to follow your shipment's progress directly on our website or via the carrier's portal.

5. Which shipping partners do you use? We work with trusted UK shipping carriers, including Royal Mail, Evri, and DHL, to ensure reliable and safe delivery of your items.

6. What if my package is lost? If your order has not arrived within the estimated timeframe (9 business days), please first check the tracking information. If there are no updates, contact us at info@cijix.com. If a parcel is confirmed as lost, we will send a replacement or issue a full refund.

7. What if my item arrives damaged? We are very sorry if this happens. Please contact us at info@cijix.com within 30 days of receiving your order. Please include your order number and clear photos of the damaged item and the packaging so we can assist you immediately.

Returns & Refunds

8. How do I return an item? If you are not satisfied with your purchase, you can request a return within 30 days of delivery. Contact us at info@cijix.com to start the process. Items must be unused, in their original condition, and include all original tags and packaging.

9. Can I cancel my order? Order cancellations are possible within 12 hours of placing your order. Please email us at info@cijix.com as soon as possible. Once the 12-hour window has passed or the order has been dispatched, it must be handled as a return.

10. How long does it take to process a refund? Refunds are processed within 7 business days after we have received and inspected your returned item. You will receive an email notification once the refund is issued to your original payment method.

11. Who pays for return shipping?

  • Faulty or Incorrect Items: Cijix covers the return shipping costs.
  • Change of Mind: The customer is responsible for the return shipping costs.

Payments & Security

12. Which payment methods do you accept? We accept the following secure payment methods:

  • Paypal

13. In which currency are payments processed? All transactions on our store are processed exclusively in British Pounds (GBP - £). Because we are a UK-based business, customers using UK bank accounts or payment cards will not incur any hidden currency conversion charges or foreign exchange fees.

14. Are my payments secure? Yes, absolutely. Every transaction is 100% protected by industry-leading SSL (Secure Sockets Layer) encryption technology. Your sensitive payment details are securely handled by fully certified, compliant payment processors and are never stored on our servers.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

      Customer Service (Opening Hours):

      • Monday - Friday:  09:00 - 18:00 (GMT)
      • Saturday and Sunday:  10:00 – 16:00 (GMT)